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AI-powered answers & reports
SMS

Text every lead without ever leaving Hooked

Two-way texting, automated follow-ups, and bulk campaigns — built into the same workspace where your team already calls, manages leads, and reports.

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SMS Platform

Turn Conversations Into Conversions

Connect with leads faster, maintain consistent follow-ups, and automate repetitive outreach. Hooked SMS helps teams engage prospects at scale while keeping every conversation personal.

Schedule Messages

Schedule follow-ups and reminders to reach leads at the right time.

SMS Templates

Create reusable templates that help agents send consistent messages faster.

Automated SMS Workflows

Automatically send messages based on lead activity and workflow triggers.

AI Message Assistant

Generate new messages, improve drafts, and personalize outreach with AI.

Team-Wide Messaging

Keep conversations organized with shared templates, permissions, and history.

Send SMS From Anywhere

Reach leads instantly from anywhere in your CRM.

SMS Workflows

Everything you need to engage leads over SMS

From one-on-one conversations to automated follow-ups, Hooked SMS helps your team connect with leads at the right time with the right message.

Lead Information
Notes
Call Logs
SMS
E
Ethan Daniel
Open

Type your message • SMS

160/1
AI Draft
Admin Controls

Give agents freedom without sacrificing control

Manage templates, automation rules, permissions, and reporting while keeping every conversation aligned with your standards.

Template Management

Create, edit, and organize approved templates.

Automation Rules

Configure automated messaging workflows.

Permission Controls

Manage who can send, edit, and automate SMS campaigns.

Performance Visibility

Track message activity and engagement across teams.

SMS & Messaging admin panel with automation toggles for speed-to-lead text, missed-call text back, appointment reminder, birthday greeting, and policy renewal reminder
Security & compliance

Texting that stays compliant

Business texting comes with real rules — and real penalties. Hooked builds consent, opt-outs, quiet hours, and carrier registration into the product so your team moves fast without crossing a line.

TCPA Consent Tracking

Opt-in captures & timestamped per contact

On

Automatic STOP / Opt-out

Honored instantly & added to suppression list

On

Quiet Hours

Time-zone aware, no text 9PM - 8AM local

On

HIPAA & PII Protection

Encrypted storage, role based access

On
Phone showing an SMS conversation with automatic opt-in confirmation and STOP opt-out handlingOpt-out handling settings with CANCEL and UNSUBSCRIBE keywords, required for TCPA, and an opt-out footer toggle
A2P & 10DLC

Business texting, build the right way

Hooked supports the standards behind trusted business messaging, helping your team communicate at scale with proper registration and responsible opt-in practices.

A2P Messaging

Send business texts through Hooked instead of messaging customers one at a time.

Reach customers at scale
Keep conversations organized
Stay connected across the journey
Lead follow-ups
Appointment reminders
Lead follow-ups
Appointment reminders
Lead follow-ups
Appointment reminders
Customer updates & confirmations
Customer updates & confirmations
Customer updates & confirmations
Confirmations
Two-way conversations
Confirmations
Two-way conversations
Confirmations
Two-way conversations
Sample messages
Verified
Business identity
Verified
Messaging use case
Verified
Customer opt-in process
Verified
Registration status
Verified
Campaign approval
Verified
EIN verification
Verified

10DLC Registration

Verify your business and messaging use case with U.S. carriers.

Build carrier trust
Improve deliverability
Support responsible messaging
Analytics

Know exactly what every text is worth

Track delivery, response, and opt-out rates — then tie conversations to closed deals with the same reporting that powers the rest of Hooked.

SMS reply rate · last 6 months

▲ 38%
JanFebMarAprMayJun

98%

SMS Delivery Rate

3.2x

More Lead Engagement

90%

Less Manual Follow-Up

Frequently Asked Questions

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