Changelog

Updates

• Centralized call activity state management improves UI reliability and ensures consistent button functionality across the platform, enhancing user experience during call handling.
• Introduced environment-driven control over AI features, allowing agencies to enable or disable AI Media Stream based on specific needs, providing more tailored AI feature rollouts.
• Improved agent form submission logic to better differentiate between full editors and license-only editors, enhancing role-based access and editing capabilities.

Updates

• Improved server-side sorting and filtering for agents and campaigns, enhancing accuracy and performance when dealing with computed fields like lead stats and agent counts.
• Introduced agent-specific outbound call configurations, allowing agents to use personalized call settings for more tailored communication management.

Updates

• Introduced server-side sorting for the User Activity Log, enhancing the ability to efficiently navigate and analyze user actions.
• Added inbound and outbound call fields to call statistics, providing a more granular breakdown of call directions for improved reporting insights.
• Enhanced agent-level call reporting with new endpoints for detailed agent call summaries, daily breakdowns, and CSV export support, allowing for comprehensive agent performance analysis.
• Improved agent activity metrics with more accurate filtering and robust pagination, ensuring reliable data retrieval and analysis.
• Added manager field mapping in agent creation, ensuring consistent and accurate data alignment with organizational policies.

Updates

• Introduced new call volume heatmaps and combined chart data for advanced call analytics, allowing for better visualization of call patterns and performance metrics.
• Added the ability to store live call transcripts, improving record-keeping and enabling detailed call reviews.
• Improved AI accuracy when capturing lead information by centralizing lead field definitions and enforcing overwrite protection, ensuring data consistency.
• Improved agent queue stability during dashboard refreshes by making agent WAITING status transitions idempotent, preventing unnecessary queue movements.

Updates

• Implemented admin functionality for resetting agent passwords with audit logging.
• Introduced stricter controls and auditing for agent email changes.
• Refactored calls report generation for improved efficiency.
• Optimized dashboard statistics for faster performance and better user experience.

Updates

• Improved accuracy of sales reporting metrics, ensuring more reliable data for decision-making.
• Enhanced connection reliability to maintain consistent user presence and queue positions during network interruptions.
• Improved agent availability during high traffic periods, ensuring better service continuity.