Changelog

Updates

• Improved call handling by routing calls to voicemail when agents are unavailable, ensuring no missed opportunities and better customer service continuity.

Updates

• Introduced a new Sales Leaderboard feature with a dedicated top-level dashboard route, improving user access and navigation.
• Added a new permission system for the Sales Leaderboard, allowing agents with specific roles to access the leaderboard directly from the sidebar.
• Improved data visibility for merged leads by expanding call, note, and event queries to include all historically merged lead IDs, ensuring comprehensive data access.

Updates

• Improved CSV export functionality across multiple report pages, providing standardized file names and column headers for easier data handling.
• Introduced a new Connection Status Banner, allowing agents to maintain productivity with real-time network and Twilio connectivity updates without workflow interruptions.
• Enhanced call management by extracting call duration tracking into a reusable component, ensuring more accurate call data display.
• Fixed agent filtering on campaign detail pages, improving the accuracy of agent data presentation and user experience.

Updates

• Added a new Sales Leaderboard page featuring filtering, export options, and summary stats, allowing for comprehensive tracking of agent sales performance.
• Improved call handling with enhanced merge and transfer event management, ensuring better participant status updates and agent notifications during calls.
• Streamlined agent type display by centralizing label logic, enhancing consistency across agent-related components.
• Introduced a new agency sync group mechanism for disposition status synchronization, ensuring consistent lead status across agencies in the same group.

Updates

• Introduced auto-close functionality for call merge and transfer modals, streamlining user workflow by providing immediate feedback after successful actions.
• Enhanced call merge actions by allowing users to select another agent or retry the merge, improving flexibility and efficiency during call handling.
• Refactored 'User Activity Log' to 'Agent Insights', providing clearer insights into agent activities with updated naming and export file references.
• Centralized password validation to ensure consistent and secure password management across the platform, enhancing security and user experience.
• Improved notification logic for merge calls, ensuring the last agent in a call is properly notified, enhancing communication reliability.

Updates

• Introduced conditional agent assignment based on user roles and lead disposition, allowing supervisors and above to manually assign agents while others rely on automatic backend assignment.
• Enhanced call list display by showing the agent's leg duration for merged calls and introducing a 'Merged' badge with participant count tooltip, improving call tracking clarity.
• Added dynamic agency-specific field configuration for forms, enabling customizable data entry fields based on agency needs.
• Improved agent status display and introduced waiting queue position/timer in the UI, providing real-time feedback on queue status for agents and supervisors.

Updates

• Centralized call activity state management improves UI reliability and ensures consistent button functionality across the platform, enhancing user experience during call handling.
• Introduced environment-driven control over AI features, allowing agencies to enable or disable AI Media Stream based on specific needs, providing more tailored AI feature rollouts.
• Improved agent form submission logic to better differentiate between full editors and license-only editors, enhancing role-based access and editing capabilities.

Updates

• Improved server-side sorting and filtering for agents and campaigns, enhancing accuracy and performance when dealing with computed fields like lead stats and agent counts.
• Introduced agent-specific outbound call configurations, allowing agents to use personalized call settings for more tailored communication management.

Updates

• Introduced server-side sorting for the User Activity Log, enhancing the ability to efficiently navigate and analyze user actions.
• Added inbound and outbound call fields to call statistics, providing a more granular breakdown of call directions for improved reporting insights.
• Enhanced agent-level call reporting with new endpoints for detailed agent call summaries, daily breakdowns, and CSV export support, allowing for comprehensive agent performance analysis.
• Improved agent activity metrics with more accurate filtering and robust pagination, ensuring reliable data retrieval and analysis.
• Added manager field mapping in agent creation, ensuring consistent and accurate data alignment with organizational policies.

Updates

• Introduced new call volume heatmaps and combined chart data for advanced call analytics, allowing for better visualization of call patterns and performance metrics.
• Added the ability to store live call transcripts, improving record-keeping and enabling detailed call reviews.
• Improved AI accuracy when capturing lead information by centralizing lead field definitions and enforcing overwrite protection, ensuring data consistency.
• Improved agent queue stability during dashboard refreshes by making agent WAITING status transitions idempotent, preventing unnecessary queue movements.

Updates

• Implemented admin functionality for resetting agent passwords with audit logging.
• Introduced stricter controls and auditing for agent email changes.
• Refactored calls report generation for improved efficiency.
• Optimized dashboard statistics for faster performance and better user experience.

Updates

• Improved accuracy of sales reporting metrics, ensuring more reliable data for decision-making.
• Enhanced connection reliability to maintain consistent user presence and queue positions during network interruptions.
• Improved agent availability during high traffic periods, ensuring better service continuity.